DELIVERY DETAILS

Delivery

Due to a Royal Mail strike taking place, any David Deyong orders may arrive later than usual. We apologise for any inconvenience caused, if you need to reach out to our customer service team please send us an email at sales@daviddeyong.co.uk. 

• All times are based on goods in stock.
• Delivery will be made to your billing address or another address specified in your order.
• UK delivery is free of charge.

 Christmas

• Please place your order before noon on Friday 16th December 2022 and choose Royal Mail First Class Signed For, or before noon on Monday 19th and choose Royal Mail Special Delivery for UK delivery before Christmas Day*. 

*Due to a Royal Mail strike taking place, any David Deyong orders may arrive later than usual and cannot be guarantee to arrive before Christmas. We apologise for any inconvenience caused, if you need to reach out to our customer service team please send us an email at sales@daviddeyong.co.uk. 

 Delivery Charges

• Royal Mail Signed For First Class Delivery in the UK is Free of Charge. Aimed to next day delivery but can take up to 14 days from date of dispatch. This is not a guaranteed next day delivery.
• DHL and Parcelforce Europe Delivery Charges £25. Allow up to 10 working days.
• DHL and Parcelforce International Delivery Charges for selected countries £25. Allow up to 14 working days.
• DHL and Parcelforce Delivery Charges for Australia £55.
• DHL and Parcelforce Delivery Charges for South Africa £65.
• All duties and taxes that may occur are the responsibility of the purchaser. David Deyong cannot estimate the amount of duties/taxes that may apply to your purchase. By placing your order, you are acknowledging that all duties and taxes on European and International shipments are the responsibility of the purchaser.
• For other areas please contact us via email or phone for delivery charges. For security purposes all our delivery methods used require a signature. Unfortunately we do not deliver to PO Boxes.
• Please note that additional services such as evening or weekend delivery, deliveries to remote or island locations, deliveries outside UK MAINLAND, and Europe or when special  services are requested, additional charges to cover these costs will apply.
• Due to the current coronavirus situation, Royal Mail is no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020. The recipient's name and confirmation of delivery can still be viewed at www.royalmail.com/track-your-item. Find out more at www.royalmail.com/coronavirus
• Damage in Transit: After leaving the factory all goods are insured by our forwarder against damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open and inspect a package in the presence of the forwarder, make sure that you sign for it as "Unable to inspect goods on delivery" or similar to warn the forwarder that a claim may be forthcoming, for goods with a value over £500 we require that any damages are noted on the delivery note at the time of delivery, all other damage claims must be reported to us within 2 days of taking delivery.

RETURNS INFORMATION

Returns Policy - Website Only

We hope that you are very pleased with the jewellery you purchased.

However if for some reason the item(s) your chose are not suitable or you have simply changed your mind, please return the goods to us within 28 days of purchase.

Please note, we cannot accept returns if the jewellery labels have been removed.

We will refund you in full for the cost of the goods, providing that they are unworn, undamaged, in their original packaging and returned within 28 days of purchase.

Christmas 2022: Items purchased from the December 1st onwards up to Christmas Day can be returned up until January 14th 2023. Our normal return policy will resume after Christmas Day.

We are unable to refund the cost of the postage, domestic or international, for sending the items out, or for returning them. We advise that the items should be insured for their full value in case of loss or damage when returning them.

Please return your items to the address below.

David Deyong

PO Box 519

Stanmore

Middlesex

HA7 9JX

If you have any queries please don't hesitate to contact us at sales@daviddeyong.co.uk

Please note that refunds can only be made using the original method of payment.

This policy only applies to items purchased from our website and not from our shops.